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1. The content of the customer service policy are subject to change without any prior notice. Use this document as a guideline only, no any legal right can be obtained from this policy.
2. Product warranty shall be considered only against the manufacturing defects* in the product.
3. No warranty on Power-supply unit.

Criteria of the Warranty Services

Generally, it covers services of repairing the Defective product/Parts/Components and Free Service. Please, find the details regarding the services below:

Information, Terms and Conditions:

1.Product sold from the company carry warranty for the fixed period from the purchase date with following conditions:

  1. Total warranty period on the Unit : 2-Years
  2. 1st Year : Full warranty including replacement if not repairable
  3. 2nd Year : Free repair service but spare parts are chargeable
  4. On Lamp unit : 3-Months or 500 hours whichever occurs first

2.If the Product is not repairable within defined period above, then the product shall be replaced with a product of like kind and quality, not to exceed the originally sold price of the Product.

3.You can get the warranty services by duly registering the purchased product in our website, or Please go to the section of customer care > warranty registration and support ticket.

In case if you are unable to register the product on our official website, then kindly send us a mail on with the details.

4.During the repairing of the product bind by the warranty period, customers can enjoy on-site free service for general setting problems all over Nepal. However, the travelling expenses from/to the site will be applicable according to the service center’s traveling charge by distance and location.

5.If the product is to be mended beyond the general settings, the customer have to bring the product to the authorized service center on the carry-in basis. Please, be informed that the warranty does not cover any transportation and labor cost incurred during the entire process. 

We have collection Centre in two locations in Kathmandu,


IT World Traders Pvt. Ltd, Newroad (Collection Center)

T: 01-4242956/ 4245058

Sagar Distributions Pvt. Ltd, Kalanki

T: 01-5219690 | 01-5219491

6.The warranty can be claimed

-          By visiting the Company during office hours (10:00 am to 5:00 pm) excluding  Saturday and Holidays

-          Via online, visiting the official website,

                (Messages are replied within 24 hour of Claim request)

7.Warranty is void,

a) If the customer intentionally or unintentionally opens/ alters / tampers any parts of the product during the warranty period, the company will not be held liable to offer the warranty services.
b) In case of physical damage/ losses of the product due to the unavoidable circumstances such as, Accident, Fire, Dust, Moisture, Water, Rat Cuts, or by means of natural disaster like Earthquake, Floods etc.

8.The warranty does not cover providing services of external accessories such as Connector Cables, Power Adapter, Buttons, Switch or any sort of externally connectable accessories or devices.

9.In case if the company delayed on providing services of support and maintenance of the product due to the reason beyond the control of company such as non-availability of parts or accessories, politically labor problem, restriction or regulation of government or political issues (e.g. strike), the company should not be consider liable or faulty.

10.For any installation and user guideline, customers are requested to refer to the user manual book of the related product. Please, be aware about the fact that the warranty does not cover any demonstration, installation and training of the product.

It’s our privilege to do business with you. Satisfied customer is our sole purpose.  We would look forward to do more business with you in the days to come.

                                                                Thank you for choosing us!