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KONICA MINOLTA Warranty information

1. The content of the customer service policy are subject to change without any prior notice. Use this document as a guideline only, no any legal right can be obtained from this information.

2. Product warranty shall be considered only against the manufacturing defects * in the product.

3. Product must be sold originally from current Authorized Distributor of Nepal.

4. Warranty Services applies only for Genuine Consumable used machines.

5. No warranty on Power-supply unit.

 

Criteria of the Warranty Services

Generally, it covers services of repairing the Defective product/Parts/Components and Free Service. Please, find the details regarding the services below:

Information, Terms and Conditions:

1.When the Product is sold from the company, the product’s warranty lasts for one whole year. As stated earlier, it resumes from the date of purchase to the following conditions:

a. First 90-days or 30,000 pages print/copy outs (whichever occurs first): We provide full warranty for the parts and services except the consumables.

* Consumables: Toner, Drum, Developer are not considered under warranty on condition applied after Single copy printed or copied)

b.After 90-days till next 9-months or total 100,000 pages print/copy outs (whichever occurs first) : Service charges will be free but you have to pay charges for the spare parts

* Transportation charges will be applied (find more on point no. 4)

2.In case when Product can’t be repaired, it will be replaced with a product of similar features and quality. Most importantly, the price must not exceed the prior product’s sold price.

3.You can get the warranty services by duly registering the purchased product in our website, support.sagarnetwork.com or www.baleyo.com. Please go to the section of customer care > warranty registration and support ticket.

In case if you are unable to register the product on our official website, then kindly send us a mail on warranty@sagarnetwork.com with the details.

4.During the repairing of the product bind by the warranty period, customers can enjoy on-site free service for general setting problems all over Nepal.

5.If the product is to be mended beyond the general settings, the customer have to bring the product to the authorized service center on the carry-in basis. Please, be informed that the warranty does not cover any transportation and labor cost incurred during the
entire process.  


We have offices in two collection centres in Kathmandu,

KONICA MINOLTA Nepal Service Center

IT World Traders Pvt. Ltd, Newroad (Collection Center)

T: 01-4242956/ 4245058

Sagar Distributions Pvt. Ltd, Kalanki

T: 01-5219690 | 01-5219491

6.The warranty can be claimed

-          By visiting the Company during office hours (10:00 am to 5:00 pm) excluding  Saturday and Holidays

-          Via online, visiting the official website, warranty.baleyo.com

                (Messages are replied within 24 hour of Claim request)

7.Warranty is void,

a) If the customer intentionally or unintentionally opens/ alters / tampers any parts of the product during the warranty period, the company will not be held liable to offer the warranty services.

b) In case of physical damage/ losses of the product due to the unavoidable circumstances such as, Accident, Fire, Dust, Moisture, Water, Rat Cuts, or by means of natural disaster like Earthquake, Floods etc.

8.The warranty does not cover providing services of external accessories such as Connector Cables, Power Adapter, Buttons, Switch or any sort of externally connectable accessories or devices.

9.In case if the company delayed on providing services of support and maintenance of the product due to the reason beyond the control of company such as non-availability of parts or accessories, politically labor problem, restriction or regulation of government or

political issues (e.g. strike), the company should not be consider liable or faulty.

10.For any installation and user guideline, customers are requested to refer to the user manual book of the related product. Please, be aware about the fact that the warranty does not cover any demonstration, installation and training of the product.

It’s our privilege to do business with you. Satisfied customer is our sole purpose.  We would look forward to do more business with you in the days to come.

                                                                                 Thank you for choosing us!

*Manufacturing Defect: problem that becomes part of the product when it is made